ABOUT aCOMMERCE

aCommerce is the largest brand ecommerce platform & service provider that offers end-to-end and ala carte ecommerce solutions for top global brands in Southeast Asia such as Samsung, Adidas, Unilever, L’Oréal and Nestle. Founded in May 2013, we have more than 700 staff spread out across 5 offices and 9 fulfillment centers spread across Thailand, Indonesia, Philippines and Singapore.

The aTeam is composed of like-minded and high-performing individuals who are always up for the challenge of bringing brands at the top of their games. We are not just thinkers – we are also doers. We continuously look for innovative ways to bring ecommerce closer to our clients and customers.

Think you’ve got what it takes to be part of the #aTeam? Apply now.

ROLE PURPOSE AND DESCRIPTION

Goal:

As aCommerce SaaS Technical Specialist , you work closely with our commercial, support, and product teams to help our SaaS clients see success with aCommerce EIQ Market Insight. We built the most sophisticated ecommerce platform in Southeast Asia, helping some of the largest brands grow their ecommerce faster than on any other platform, due to our powerful promotion tools and extreme volume handling. This internship offers valuable hands-on experience in project management, allowing you to develop strong communication, problem-solving, and organizational skills. By contributing to the successful delivery of projects, you will gain practical knowledge and a solid foundation in project management, enhancing your professional growth.

● Gain practical experience in project management by supporting the product owner in coordinating and executing projects.
● Develop strong communication and collaboration skills through interaction with internal teams and external vendors.
● Acquire problem-solving abilities by assisting in case investigations, identifying root causes, and implementing effective solutions.
● Build a solid foundation in project documentation and organization, ensuring efficient project tracking and reporting.

Responsibilities:

In this role, you will work closely with the product owner, assisting in coordinating projects between internal teams, management, and third-party vendors. You will also play a crucial role in supporting case investigations, troubleshooting issues, and implementing fixes. This internship offers valuable hands-on experience in project management and the opportunity to contribute to the successful delivery of projects.

● Coordinate project activities:
o Assist the project manager in planning, organizing, and executing projects.
o Collaborate with internal teams to ensure project deliverables are met within specified timelines.
o Communicate project updates and progress to stakeholders.
● Manage communication:
o Serve as a primary point of contact between the project manager, internal teams, and third-party vendors.
o Facilitate effective communication and collaboration among team members.
● Support case investigations:
o Conduct thorough investigations into project-related issues and challenges.
o Analyze data, identify root causes, and propose solutions.
o Work closely with the project manager to implement appropriate corrective actions.
● Assist in project documentation:
o Maintain accurate project documentation, including project plans, schedules, and reports.
o Ensure all project-related information is properly organized and accessible to team members.
● Provide administrative support:
o Help in organizing meetings, preparing agendas, and documenting meeting minutes.
o Assist in resource allocation, budget tracking, and expense reporting.

QUALIFICATIONS

Technical Qualifications

● Studies undergraduate in any field

Soft Skills and Other details

● Proven, strong communication skills at senior and junior levels, with commercial, customer support, product, engineering and marketing teams
● Ability to articulate complex technical concepts in easy-to-understand for non-technical users and clients
● Excellent attention to detail – we love our clients
● Willingness to ‘get hands dirty’ – we are still a start-up
● Strong interpersonal, negotiation and decision-making skills

BEING PART OF THE PRODUCT TEAM

If your next challenge is to be an expert and key player in the ecommerce industry, joining our Product team will be your right decision. We’re a bunch of fun-loving individuals who are passionate about all things ecommerce, passionate about the success of our clients and passionate about the customer experience. By joining our team, you will be responsible for building our future products.

Essentially, the main factor that drives this team is aCommerce’s DNA or core values and culture. We incorporate our company’s DNA into everything we do. Additionally, you will be working with and learning from teammates who are flexible, adaptable and share positive energy with each other. Come and join us if this journey sounds interesting to you!

What’s in it for YOU?

An opportunity to work with one of the largest ecommerce Enablers in Southeast Asia with a multicultural environment that will offer you challenges to develop your career and professional skills. aCommerce provides a variety of unique perks—and they’re available to you whenever you need them. From solid healthcare services, work from home options, comfortable workspace, flexible leave (since it’s important to enjoy quality time off), flexible work hours and attractive work locations: EmQuartier for our Thailand office, Sahid Sudirman Center in Jakarta or SM Aura Office Tower in Manila.
aCommerce believes in investing in YOU which is why you will be given the opportunity to explore the world of technology and innovation in ecommerce. Work alongside experts who will enhance and recognize your professional knowledge to the highest potential!

YOU ARE GETTING MORE THAN JUST A JOB!

At aCommerce, we provide you with more than just a job. Our business help large multinational brands (L’Oréal, Samsung, Adidas and Johnson & Johnson to name a few) with their ecommerce revolution and being in the thick of it will transform your growth to wherever you and your career want to be! Being part of the #aTeam means:

● You are valued. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the region.
● Being trusted. Once a month, you have the benefit to work remotely and choose your own workspace.
● Being celebrated! May that be a small win or a major milestone in your career, you have a family here who will support and celebrate every step of the way of your aCommerce journey.
● Comfortable at work. We provide you with a laptop, a cozy working space and smart casual dress code! Just come in as you are and bring your passion, commitment and “can do” attitude at work. There’s a lot of things that you can look forward to if you join us today and we leave it up to you to discover what’s in store for you.

INTERESTING FACTS

● Getting to equal when it comes to being a gender-balanced organization is something we celebrate! We are proud of our gender ratio.
● We have more than 20+ nationalities who are working hard to take aCommerce ahead every day.