What You’ll Do as an IT Ops Specialist:

• Act as the primary point of onsite IT support for CoLearn, handling troubleshooting, addressing team member IT concerns, and coordinating with partners to deliver an outstanding onsite IT experience.
• Oversee daily IT operations, including help desk management, infrastructure monitoring, backup systems, server hardware, software, and operating systems.
• Proactively identify areas for improvement and implement strategic solutions within a reasonable timeframe.
• Plan, manage, and execute IT projects, ensuring timely completion and alignment with success criteria.
• Manage and maintain system licenses, warranties, and support agreements.
• Develop and update IT operations documentation and dashboards, covering areas like asset inventory and asset management.
• Collaborate with the People Operations team to create and sustain a smooth onboarding and offboarding process for CoLearners.
  

We’d Love to Hear from You if You Have:

• Bachelor’s degree in any major from a reputable university.
• Minimum of 1 year of relevant experience in technical services, hardware/software engineering, or IT service production support.
• Ability to quickly adapt to evolving technologies and align them with business needs.
• Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences.
• Excellent problem-solving abilities and a strong sense of responsibility.
• Proven adaptability in fast-paced, dynamic startup environments.
• Bonus Points:
  • Comfortable communicating in English.
  • A proactive and effective communicator.
  • Resilient, hardworking, and resourceful — willing to go the extra mile to deliver results.

Discover CoLearn:

At CoLearn, we are dedicated to empowering the next generation in developing countries like Indonesia to succeed on a global scale. We offer affordable, cohort-based online live classes in Math and Science for Indonesian students, priced at just USD 7 per month. Our data-driven approach nurtures long-term motivation and strengthens understanding of STEM subjects, making quality education accessible to students across the archipelago. Our platform is fully optimized for mobile devices, enabling learning anytime, anywhere.

Indonesia is home to the world’s fourth-largest student population, with over 40 million learners. However, students often face significant challenges, with national rankings consistently falling in the bottom 10% globally for key subjects like Math, Science, and Reading — skills crucial for thriving in the 21st century.

• Our Mission: Empowering Indonesia's next generation to thrive on the global stage
• We use a rigorous, data-centered approach to achieve teaching excellence and learning outcome
• Recognition: Awarded Google Play’s Best of 2020 & LinkedIn Top Startup 2021

CoLearn Guiding Principles:

• It’s About the Students: Put students first — every decision centers on their growth and success.
• Own Your Results: Take responsibility for outcomes and timelines. Your work makes an impact.
• Be a Problem Solver: Focus on root causes, not just symptoms. Solve what truly matters.
• Be Constructively Direct: Give thoughtful, direct feedback to help each other grow.
• Make New Mistakes: Experiment, learn fast, and share lessons. Just avoid repeating mistakes.
• Think 10X: Tackle big problems and create impact at scale. Always think bigger.

Join us at CoLearn and contribute to a transformative journey, making quality education accessible and empowering students across Indonesia!