As Head of Product Marketing, you will lead the strategy, messaging, and go-to-market execution for Fluent Order Management. You will collaborate cross-functionally with product, sales, partnerships, and marketing to deeply understand our market, define our narrative, and ensure commercial readiness across all channels. You will be both a strategic thinker and a hands-on leader, passionate about bridging product innovation with customer value.

Application Deadline: August 21, 2025
Department: Marketing
Employment Type: Permanent - Full Time
Location: Australia
Workplace type: Hybrid
Reporting To: Nicola

Key Responsibilities:

Go-to-Market Strategy

Own the end-to-end GTM strategy for Fluent Order Management, including market segmentation, competitive differentiation, and execution across product launches and strategic initiatives.
Develop and manage the day-to-day execution of GTM plans, working closely with product, marketing, and sales leadership.

Positioning & Messaging

Define and evolve product positioning and messaging frameworks that resonate with enterprise buyers and reflect Fluent’s unique value proposition.
Partner with Product Management to ensure clarity and alignment on market needs, roadmap priorities, and messaging.

Content Creation & Thought Leadership

Lead the creation of compelling content that supports all stages of the buyer journey—sales decks, solution briefs, competitive battle cards, video scripts, eBooks, blog posts, and more.
Act as a subject matter expert and thought leader, representing Fluent Commerce in written content, webinars, customer engagements, and industry events.

Enablement & Commercial Readiness

Drive sales enablement by developing playbooks, training programs, and persona-based content to ensure the sales team can effectively communicate our value proposition.
Deliver regular enablement sessions and work closely with RevOps to track usage and impact.

Buyer & Partner Personas

Own the development and evolution of buyer and user personas across roles and regions.
Enable commercial and partner teams with persona insights and targeted messaging frameworks.

Product Launches & Releases

Lead the GTM planning and execution for new product launches and major feature releases.
Coordinate cross-functional implementation with product, marketing, sales, and customer success teams.

Competitive & Market Intelligence

Maintain a pulse on the competitive landscape and market trends.
Deliver timely insights and tools (e.g., sales battle cards, win/loss analysis) to help the sales team position Fluent effectively.

Partner & Analyst Relations

Collaborate with the partnerships team to support channel enablement through co-branded assets and tailored messaging.
Support analyst relations and influencer programs to raise Fluent’s visibility and credibility in the market.

Skills, Knowledge and Expertise:

Proven leadership experience in SaaS product marketing, preferably in enterprise software or commerce technology.
Expertise in building go-to-market strategies for new products and features.
Strong storytelling skills with a passion for developing clear, compelling narratives.
Exceptional content creation skills, from strategic messaging to detailed collateral.
Ability to translate complex technical concepts into business value propositions.
Experience with sales enablement, including creating training materials and running workshops.
Strong collaboration skills; ability to work cross-functionally with Product, Sales, Marketing, Partnerships, and Customer Success teams.
Proactive and comfortable operating in a fast-paced, high-growth environment.
Bonus:
- Experience working with global teams and across multiple regions and industries.

Benefits:

We value flexibility–Work how, when and where it suits you.
Centrally located tech office (SYDNEY ONLY) – Located in The Rocks, Sydney, we have a fun new office space with outdoor terrace and views of the Sydney Harbour Bridge!
Flexible and supportive leave policies –Including generous paid parental leave and paid leave for your birthday so you can celebrate you.
Culture is key–We have a great team and enjoy regular social events to foster a collaborative, supportive and fun work environment.
Advance your career – We invest in your future by providing an allowance to help accelerate your learning and professional development.
Bring your whole self to work: At Fluent, we strive to create and nurture a culture where every employee can bring their whole self to work, feel inspired, and empowered to do your life’s work (or be your best self).

About Fluent Commerce

Working with some of the world’s leading brands and retailers, we’ve created a powerful and exciting cloud-native Order Management platform designed to reinvent how businesses serve their customers’ needs efficiently and cost effectively. We’re disrupting the status quo to help our clients adapt quickly to their ever-changing needs. It’s a huge opportunity and we’re proud to be at the heart of it.

Globally headquartered in Sydney, Australia—and with teams across Europe, US and APAC—we’re growing quickly with new opportunities both nationwide and internationally. Are you ready to change the world of commerce? Then we’d love to hear from you!

At Fluent Commerce, we are committed to enabling everyone to feel included and valued. We believe our culture & competences are stronger with diverse experiences and perspectives.

That's why Flexy is one of our core values, we embrace flexibility around hybrid working and working hours.

We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their own experiences. We value your uniqueness so that you can be your authentic self at work.

All qualified applicants will receive consideration for employment without regard to age, ethnicity, family, gender identity, marital status, physical or mental disability, neurodivergence, sexual orientation, or any other characteristic protected by applicable laws.

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