Responsibilities

As an Operations Lead, you will oversee key operational functions and ensure smooth, efficient, and scalable logistics operations. Your responsibilities include:

• Lead key teams within Operations and Supply, including Traffic Planner, Claims & Insurance, and Vendor Acquisition & Management.
• Monitor daily operations and fulfillment to ensure timely and efficient delivery.
• Streamline operational processes, including cost planning and issue resolution.
• Manage and oversee vendor sourcing, selection, onboarding, and performance.
• Negotiate vendor contracts and agreements.
• Ensure vendor compliance and provide feedback or corrective actions when performance gaps occur.
• Support planner DO escalations and operational issue handling.
• Monitor and manage operational data and documentation.
• Create vendor performance analysis using scoring metrics (price, quality, service).
• Prepare monthly reports including number of claims, loss value, root causes, and claim trends.
• Coordinate with cross-functional teams to support service quality, operational KPIs, and continuous improvement.
• Manage overall operations, including vendor and driver management.
• Prepare internal customer satisfaction reports and implement improvement initiatives.
  
  

Requirements

• Minimum 3-5 years of experience in logistics or operations.
• Strong understanding of logistics operations and vendor management.
• Experience in monitoring fulfillment, claims, and operational performance.
• Good analytical and reporting skills.
• Strong coordination and communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Detail-oriented and problem-solving mindset.