Who we are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

What you’ll do

• Partner with the Head of Growth and cross-functional teams across Product, Marketing, and Data to define key growth metrics, set success criteria, and uncover opportunities across the acquisition, activation, and retention funnels.

• Conduct deep-dive analyses on acquisition performance, channel mix, conversion funnels, and spend efficiency to identify what is working and where to optimise.

• Design, run, and evaluate experiments and A/B tests to measure the impact of growth initiatives and validate new ideas.

• Deliver clear, actionable insights through reports, dashboards, and narrative analyses that help teams make confident, data-informed decisions.

• Collaborate with cross-functional partners to inform growth roadmap prioritization, ensuring decisions are grounded in data and aligned with business goals.

• Champion a culture of experimentation and analytical rigor, helping teams become more data fluent and outcome focused.
  

What we’re looking for

• Stay current with industry best practices in growth analytics, experimentation, and attribution to continuously improve how growth is measured and accelerated.

• 3–5 years of experience in growth analytics, marketing analytics, or business analytics, ideally within a fast-paced or high-growth tech or SaaS environment.

• Strong ability to partner with marketing, product, and finance teams to shape growth strategy through data, insight, and experimentation.

• Proven experience analysing acquisition funnels, channel performance, conversion rates, and retention to identify opportunities for scalable growth.

• Experience with growth experimentation and A/B testing, from design and implementation through to measurement and insight generation.

• Familiarity with performance marketing metrics, attribution, and spend optimisation across paid, owned, and organic channels.

• Working knowledge of analytics and experimentation platforms such as Amplitude, Mixpanel, Looker, or Statsig.

• Excellent communication and storytelling skills, with the ability to translate data into insight that drives decisions and action.

• Curiosity, humility, and a bias for impact over perfection.

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment, with 3 days in the office.

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.