Why join Heidi Health?

🧘‍♂️ Additional paid day off for your birthday and wellness days

🎓 A generous personal development budget of $500 per annum

🧠 Learn from some of the best engineers and creatives, joining a diverse team

🌏 The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

🚀 If you have an impact quickly, the opportunity to fast track your startup career!

🩺 Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

About Your Role

What You’ll Do:

• Own foundational systems: Define and execute technical strategy for the platforms that underpin our product—starting with authentication, then expanding to other critical infrastructure as business needs evolve

• Design for scale and performance: Build low-latency, high-reliability services using distributed caching, multi-region architecture, and modern protocols (OIDC, gRPC) so platform capabilities never bottleneck product teams

• Architect for the long term: Make thoughtful trade-offs between immediate delivery and ecosystem health, designing systems that remain maintainable as complexity grows

• Treat internal engineers as your customer: Create developer-friendly abstractions, SDKs, and tooling that make the right patterns easy to adopt across the organization

• Elevate engineering standards: Conduct high-level design reviews, mentor senior engineers, and drive practices that prevent tech debt before it starts

• Lead through ambiguity: Take complex, cross-cutting problems from whiteboard to production, partnering with leadership to translate business priorities into technical direction

Who You Are:

• Track record architecting distributed systems, microservices, and multi-region infrastructure

• Experience building and scaling identity/auth systems (OAuth, OIDC, SAML, SSO, MFA) strongly preferred but not a requirement

• Strong full-stack capability with backend depth (Python & TypeScript preferred, not required)

• Demonstrated technical leadership—setting direction, not just shipping code

• Instinct for reliability, security, and performance trade-offs at scale

• Experience designing internal platforms or developer tools that other teams depend on

• Comfort operating at the intersection of architecture, execution, and influence

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across ANZ, the USA, UK, Canada, and Europe, partnering with major health systems

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?