This is a remote position.

You will primarily support the brand manager of ComfyBumpy - one of our core brands,in daily operations across Amazon, Shopify and other ecommerce platforms. Your focus will be on key day-to-day routines, including account health checks, product compliance, listing management (including content management), and customer service.

Responsibilities:

• Support the Brand Manager in day-to-day operations for ComfyBumpy across Amazon, Shopify, and other e-commerce platforms.
  

• Perform daily account health checks and resolve operational issues (e.g., policy warnings, stranded inventory, suppressed listings) by coordinating internally and with platform support.
  

• Monitor and support product compliance tasks, including documentation requests, safety/compliance submissions, and maintaining organized records (e.g., certifications, test reports and annual renewals).
  

• Maintain and update product listings, including using flat files/listing templates, managing variations, uploading updates, and ensuring content accuracy and consistency.
  

• Provide customer service support by replying to buyer messages, reviews, and cases; escalate recurring issues and help implement corrective actions.
  

• Conduct monthly product return analysis and share insights and actions with the brand manager.
  

• Stay up to date on Amazon policy and rule changes; flag risks and recommend needed actions.
  

• Coordinate with cross-functional teams to gather and deliver assets for listing optimization, storefront content, Shopify updates, and other brand initiatives.
  

Requirements

• 1-3 years of eCommerce experience, with preferably at least 1 year of hands-on experience with the Amazon marketplace platform (Seller Central).
  

• An intermediate level knowledge of Excel is preferred
  

• Ability to work well within a cross-cultural team environment and across different timezones
  

• Excellent written and verbal communication skills,a high level of organization, and A strong attention to detail
  

• Solutions driven, and can help research and support key decisions for the brands you’re helping to manage