Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.

Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 15,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.

The SME Onboarding Executive will be responsible for onboarding merchants through inbound and partner channels. There will be a heavy emphasis on automation to ensure a seamless process for SMEs to be onboarded to our PayLater solution regionally.

Responsibilities

(i) SME Onboarding
Conduct SME onboarding by collaborating with operations, product and risk / compliance
Provide feedback proactively to the SME team on enhancements to the overall merchant end-to-end experience
Work closely with automation and business process teams to define and deliver enhancements to customer flows, from qualification to contract, to post live support
Deliver against key metrics of success including time to live and conversion rate
(ii) Business Development / Sales
Identify high potential SMEs and directly engage on ad-hoc basis; pre-live (keen judgement) and post-live (growth metrics)
Manage pipeline of inbound leads from enquiry to closing of deals while working closely with external sales agency to ensure outbound leads are also acquired at scale
Collaborate with partnership team on campaigns to acquire SMEs (events, EDMs etc.)
Deliver against targets by tracking and measuring input / activities (calls, follow-ups, reach outs) on a weekly basis along with corresponding output (increase in revenue)

Requirements

At least 2-4 years of experience in Business Development / Account Management / Sales Operations
Excellent verbal communication and presentation skills
Experience in tech and e-commerce is an advantage
Enjoys problem solving
Good time management and ability to multitask
Patient, ability to listen and understand stakeholder concerns
Willingness to learn different facets of the merchant journey such as marketing, sales, operations and retention

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