ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.

Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.

Your Adventures Ahead

Oversee and manage all integrations and to ensure seamless operations and compliance with standards.
Support the onboarding process for new merchants by coordinating with commercial teams, regional integration teams, conducting setup tests, and ensuring successful execution.
Provide alternative solutions and hold end-to-end integration conversations with merchants and internal teams.
Build and maintain relationships with networks and top merchants, ensuring our interests are well-represented and that we stay up-to-date with the latest tracking and integration technologies.
Ensure operational excellence by conducting test runs and continuously improving integration processes.
Collaborate with Operations, Customer Service, the Center of Excellence, and Business Development teams to streamline processes and enhance the user experience.
Lead the implementation of new initiatives to improve tracking reliability and operational efficiency.
Resolve merchant-related issues, such as untracked orders and incorrect setups, identify opportunities for improvements within Integration by working closely with the regional operations team.
Document key tasks, processes, and SLAs, ensuring they are regularly updated and followed.

Essentials to Succeed

Technical Expertise: Strong technical background with an understanding of tracking technologies. Experience in affiliate marketing and e-commerce is a plus.
Experience: 2-3 years experience in an operations or technical role.
Communication Skills: Excellent verbal and written communication skills, with the ability to coordinate effectively with both internal teams and external partners.
Proficient in English and Chinese language. (Cantonese is an added advantage)
Attention to Detail: Strong attention to detail, ensuring accuracy and efficiency in all tasks.
Collaboration: Demonstrated ability to work collaboratively across various departments and with external partners on large-scale projects.
Analytical Skills: Strong analytical skills to ensure data accuracy and process optimization.
Ownership & Accountability: Ability to autonomously manage functional areas while ensuring the interests of customers, merchants, and the company are upheld.
Technical Proficiency: Advanced proficiency in Microsoft Excel and Google Sheets.
Problem-Solving: Highly motivated, solution-oriented mindset capable of addressing issues in a fast-paced startup environment.

ShopBackers' DNA

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.

Hunger - We value hard work, and having relentless drive.

Speed - We move fast and have a bias for action, all to deliver maximum impact.

Impact - We focus on results, always aiming for the best possible outcomes and timelines.

Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.

Be part of a winning team on a journey to global scale.

Competitive compensation based on your performance.

Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Work-From-Anywhere benefit to enable you to thrive personally and professionally.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!

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