Technical Support Intern (6-month Internship)
ShopBack
IT, Customer Service
Manila, Philippines
Posted 6+ months ago
Our Journey
ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.
Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.
Your Adventure Ahead
- Monitoring issues and conducting daily quality control tasks
- Provides tier-2 support for internal and external service applications with accuracy and promptness to meet SLAs
- Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
- Updating self-help documents so customers/employees can try to fix problems by themselves
- Testing and reporting defects to enhance issue resolution lifecycle
Essentials to Succeed
- Strictly a 6-month, full-time internship
- Good analytical and problem-solving skills
- Good communication skills with a strong customer focus
- Knowledge on mobile/web app development and operations
- Understanding of App/Web service issues and escalating incidents.
- Knowledge of quality control and issue reporting and monitoring
- Skilled in office software and issue trackers like MS-Excel, Google Sheets, Jira, Confluence.
- Team player and able to work under pressure
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!