Key Account Manager (ShopBack Pay - Singapore Accounts)
ShopBack
Sales & Business Development
Kuala Lumpur, Malaysia
Posted 6+ months ago
Our Journey
ShopBack started as a spark of inspiration one night in 2014 when Henry and Joel were brainstorming ideas in Henry’s car. That lightbulb moment — earning Cashback while shopping online — was just the beginning. Fueled by the countless possibilities, the team locked themselves in a hotel room for 24 hours to code the very first prototype. Their mission? To revolutionize shopping by helping advertisers market more cost-effectively, while making every purchase more rewarding for shoppers.
Today, ShopBack is the leading shopping, rewards, and payments platform in Asia-Pacific, empowering 45 million shoppers across 12 markets. With 20,000+ partners and over half a million transactions daily, we’re redefining the way the world shops. As we expand globally, we’re looking for adventurous, driven individuals to help us build The World’s Most Rewarding Way to Shop.
Your Adventure Ahead
- Manage a portfolio of existing merchants on ShopBack
- Grow account size and value by proactively working with merchants and advising them on upcoming campaigns and secure offers for promotions
- Coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
- Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
- Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
Essentials to Succeed
- Minimum 1-2 years of experience in account management
- Excellent interpersonal and communication skills in English, with the ability to build rapport and establish positive relationships with merchants
- Strong analytical and problem-solving skills, with the ability to identify trends, patterns, and correlations in data
- Highly self-motivated and driven to excel and deliver. Must be able to think out of the box in conceptualizing ideas for brand growth – creativity and logical thinking would be key
- Always be looking for new ways to develop, grow and broaden the relationship with the clients
- Proficiency in Mandarin is preferred to facilitate effective communication with stakeholders.
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
Work-From-Anywhere benefit to enable you to thrive personally and professionally.
Flow Day Thursday (1-day a week, optional to work from home or office)
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!