Partner Operations and Brand Ambassador - Operations (Casual)
ShopBack
Marketing & Communications, Customer Service, Operations
Sydney, NSW, Australia
Posted on May 16, 2025
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect. As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides. That idea quickly turned into action, with the first prototype built during a 24-hour sprint. Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily. We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.
Your Adventures Ahead
- Brand Ambassador tasks:
- Be on-ground at various brands across Sydney to represent ShopBack and acquire new users
- Attract customers to the brand by engaging with people walking-by and handing out flyers
- Assist customers to download ShopBack App, set-up account & link payment methods
- Promote activation-specific promo mechanics - E.g (New User get FREE ITEMS)
- Educate customers' by explaining the benefits of the app including earning return cashback and applying promos
- Assist both Existing & New Users to complete transactions in order to claim their promo
- Provide feedback on activation flow and any matters raised by customers
- Partner Operations tasks:
- Onboard and educate new merchants on the ShopBack platform once closed by the Business development team.
- Visit our diverse range of merchants across Sydney to deploy our BAU and campaign POSM materials
- Work collaboratively across the organization with Tech, Customer Service, Marketing, and Business Development teams to optimize and scale current processes.
- Conduct quality assurance during merchant visits to ensure POSM condition and positioning align with our branding guidelines
- Work with the Customer Service team to problem-solve merchant-related issues such as invalid QR codes and proactively implement solutions to prevent future recurrences.
Essentials to Succeed
- 0-2 years experience in retail/event operation/hospitality/onboarding role, open to fresh grad applicants
- Flexible schedule with ability to commit to roster sent 2+ weeks in advanced
- Available on 2.5+ weekdays for various shift times and durations - the roster will vary from shifts of 3hrs to 8hrs.
- Strong interpersonal and communication skills - willing to approach both staff at partner-brands and potential customers confidently to educate on and promote ShopBack
- A problem-solver who’s not discouraged by failure or mistakes
- Ability to perform and thrive in a fast-paced environment
- Self-motivated with a proactive attitude, capable of managing tasks independently and meeting deadlines
- Driven to contribute to building a successful business in one of the fastest-growing start-ups in Australia
- Willing to commute to various places within Sydney - we work with merchants within and outside of the CBD and travel will be required to reach each location.
- Mandarin language proficiency is an added advantage but not required
ShopBackers' DNA
Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.
Exclusively for ShopBackers
Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!