Introduction

Here at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.

The Skedulo team is a tight-knit group of builders who are passionate about shaping our platform that is relied upon daily by thousands of users across the globe. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help design software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.

Description

The IT Specialist will be part of the office operations team and the go to person for all things IT & AV related for Vietnam & abroad. They will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our IT infrastructure, device management, audio visual equipment & tooling, for our growing global team.

Responsibilities

• Maintain & improve our office infrastructure, working with vendors for our global offices
• Be part of the frontline for our internal helpdesk ticketing process
• Maintain & improve our office Audio Visual setup (e.g. prep meeting rooms, presentations, etc)
• Provide hands-on & remote technical support to diagnose & resolve issues with company devices & applications
• Maintain our system of record for user access controls to applications (Okta etc.)
• Evaluate, select, implement, and integrate technology tools that support our business requirements
• Manage and enforce our MDM security requirements, working with InfoSec to ensure all compliance requirements are met.
• Keeping abreast of new IT products & solutions & providing recommendations for process improvements
• Communicate best practices in application use, data & device management

Minimum Qualifications

• 2+ years of experience working in IT or Operations
• Experience maintaining office network infrastructure
• Experience with Professional AV equipment (mics, camera, speakers, audio interfaces)
• Experience with technical support for laptops (MacOS & Windows)
• Strong verbal and written communications skills

Desired Skills & Experience

• Ability to multitask, prioritize, and manage time effectively
• Experience with Ubiquiti Systems or other enterprise networks
• Experience configuring & supporting MacOS & Windows systems
• Understanding of SOC2 & ISO27001 security standards
• Experience managing SSO & MDM systems (Okta, Jamf, Intune etc.)
• Experience administering SaaS tools (Gsuite, Office365, Atlassian etc.)
• Appreciation of the challenges faced by IT security professionals and a desire to provide solutions
• Creative and analytical thinker with strong problem-solving skills

Additional Qualifications

• This position may require no more than 20% travel from time to time as set forth by the Company.
• Must be authorized to work in the country where this position is based without the need for visa sponsorship at time of application.
• Must have reliable internet connection and an at home workstation setup. (For remote positions)

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Benefits

Global Offerings

• Competitive Salary Package including 13th month bonus
• New Hire Stock Options
• Employee Referral Bonus Program
• 3 volunteer days per year
• A generous budget to spend on setting up your home office or WFH station
• 100% employer paid access to Udemy (Learning & Development)
• Paid Parental Leave for both carers (12 weeks)

Vietnam Specific Offerings

• Hybrid Work Model (3 days in the office & 2 days work from home)
• Private Medical Benefits (PTI Health Insurance) for employee + family
• 100% employer paid annual health check
• 7 paid sick leave days per year
• 20 paid personal leave days per year
• 12 paid public holiday days per year
• Company & Team Offsite Events provided
• Our office offers open and creative workspaces with room to play, reflect, and relax
• Our team works hard but also plays hard; we will challenge your best table tennis and PS4 skills
• Kitchen stocked with snacks & drinks